Richmond Airport RIC

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http://www.flyrichmond.com

Official Digital Info Hub @ one of America's most convenient airports. For customer concerns, please visit the Contact Us page on www.flyrichmond.com.

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Listorious Interview

Who do you wish had a Twitter feed but doesn't?

An actual in-service commercial jetliner, kind of a flying version of @newlywedsontjob, but with more action.

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Is there someone you want to follow you who doesn't already? If so, who?

Three notable wingtweeps, just because: @richardbranson, @tonyfernandes & @MHJohnston. [update: @MHJohnston followed!]

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Has Twitter changed your life? If yes, how?

Twitter opens the floodgates for customer feedback and kills so many hours of sleep every week.

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How do you make your tweets unique?

I use "^TB" a lot. Plus, I actually search Twitter looking for trouble.

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What was the funniest trend you've seen?

#friedchicken - just no reason to be trending. Ever.

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What are six things you could never do without?

Oxygen, caffeine, and good stories (truthful or otherwise). Repeat.

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Why'd you start tweeting?

It was important for Richmond International Airport to have a voice in this arena.

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Terms you wish would start trending on Twitter right now?

#3wordsafterlanding, #flymetothemoon, #sensiblescreening

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How long can you go without a tweet?

What's a long night's sleep or a trans-Continental flight? 5-6 hours? OK, 5 or 6 hours.

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What feature should Twitter add?

Selfishly, I'd love a dropdown flight info screen customizable for every user which always - truthfully - reports "ON TIME."

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What are some big Twitter faux pas?

Spam, shotgunning a full column/display screen with banal tweets, and non-reciprocation.

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What are some words or phrases you refuse to shorten for brevity?

3-letter designators for airports. SUX. LAX. MSY. How can you shorten these?

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Who do you admire most for his or her use of Twitter?

Pete Cashmore (@mashable) - finding and sharing the wealth 24/7.

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Have you ever unfollowed someone? Who and why?

I've unfollowed spammers, -bots of all sorts, and users who refuse to recognize that Twitter is 2-way communication.

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140 characters of advice for a new user?

Listen a while, learn the language, look for interesting people.

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What's your best tweet?

@Monk3yguh, the airport's Open, the skies are Blue, you are welcome to depart whenever you Choose. Pls check w/ your airline.

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What's your favorite Twitter app?

HootSuite (2.0). I love the owl. Owls don't look aerodynamic, seemingly accomplishing flight by sheer will.

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Ever get called out for tweeting too much?

Never directly, but if I'm on a roll, I can see a follower or two signal "No mas!" by bailing out.

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How do you use Twitter in your professional life?

Job security. A few questions, requests for help, complaints or "#airportfail" tweets, and I'm off to the races.

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What inspires you to tweet?

A sense of responsibility, love for my customers, and frustration about some facets of commercial aviation.

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What's the most interesting connection you've made through Twitter?

The two travel gurus who were recently subpoenaed by the TSA, @elliottdotorg & @flyingwithfish. Loved'em before & after.

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What question are we not asking here that we should?

Most embarrassing moment on Twitter? Don't ask me about rental car rally drivers. :P

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